Refund Policy

Last updated: October 26, 2026

Within 30 days of your first payment: email us and we will refund half of what you paid, and cancel your subscription.

After 30 days: you can cancel any time to stop future charges, but the current period is not refunded.

Either way: you keep every brief we have already sent you.

Why half, and not all of it

We would rather be straight about this than bury it. Your first brief is the expensive one — we read your listing, buy market data for your area, compute your figures and send it, usually within minutes of you subscribing. That work is done and paid for before you have formed an opinion of it.

Refunding half means you are not stuck paying for something you did not find useful, and we are not paying to produce work for someone who was never going to keep it. If the brief genuinely did not do what the website said it would, tell us what was wrong — we would rather fix it than argue over a few dollars.

How to request a refund

Email support@optimizemystr.com from the address on your subscription, within 30 days of your first payment. Tell us your listing URL. You do not need to give a reason, though we would like to hear one.

We will reply within two business days. Approved refunds go back to your original payment method. Stripe typically takes 5–10 business days to return the money to your statement, which is outside our control.

Monthly and annual plans

Plan	You paid	Refund inside 30 days
Monthly	$8.99	$4.50
Annual	$89.88	$44.94
Each additional listing, monthly	$4.99	$2.50

The 30-day window runs from your first payment, not from each renewal. Renewal charges are not refundable — you will have had eleven or twelve briefs by then, and a renewal is a decision to carry on.

Cancelling is not the same as refunding

Cancelling stops future charges and leaves your current period running to its end. Refunding returns money you have already paid and ends the subscription immediately. If you want both, ask for the refund — we will cancel at the same time.

You can cancel yourself at any time from Manage plan or the link at the bottom of any brief. You do not need to email us to cancel, and we will not make you sit through a phone call.

Switching plans

You can move between monthly and annual from Manage plan. Moving from monthly to annual takes effect straight away, with the unused part of your month credited. Moving from annual to monthly takes effect at the end of the year you have already paid for, rather than refunding the balance.

When we will refund more

The 50% policy is the floor, not the ceiling. We will refund you in full if:

We charged you twice for the same period
We never managed to send you a brief at all
We charged you after you cancelled
We discontinue the service during a period you have paid for

In the first three cases you do not need to be within 30 days. Email us and we will sort it out.

Before you dispute a charge

If you do not recognise a charge, it will appear on your statement as STR OPTIMIZER. Please email us before filing a dispute with your bank. A dispute costs us a fee regardless of who is right, takes weeks to resolve, and we can almost certainly settle it with you in a day. We have never refused to talk to someone about a charge.

Contact

Hermosa Ventures LLC
PO Box 830883
Richardson, TX 75083-0883 support@optimizemystr.com